Account Engagement Specialist (Level 1)

Santa Fe, NM
Full Time
Federal
Mid Level
Position Summary: The Account Engagement Specialist serving federal contracts is responsible for managing and nurturing existing relationships with federal government clients in the IT sector. This role focuses on responding to opportunities arising from pre-existing contracts, serving as the primary point of contact for client inquiries, and providing timely quotes and information. The specialist ensures customer satisfaction by facilitating effective communication and fostering strong, long-term partnerships. This role serves as a foundation for developing skills and knowledge needed to advance within the Wildflower sales team. 

Essential Duties & Responsibilities
  1. Client Interaction: Act as the main point of contact for incoming phone calls and emails from federal clients under existing contracts.
  2. Opportunity Response: Research and verify pricing, availability, and product details to support customer inquiries. Respond promptly to client requests for quotes, information, and support services, ensuring accuracy and compliance with contract terms. 
  3. Relationship Management: Build and maintain strong relationships with clients to enhance customer loyalty and satisfaction. Communicate with customers to confirm order details and resolve any issues or questions.
  4. Account Management: Monitor and manage the lifecycle of pre-existing contracts, ensuring all client needs are met and identifying opportunities for contract renewals or extensions.
  5. Sales Strategy: Meet or exceed sales targets and performance metrics as outlined by management.
  6. Cross-functional Collaboration: Work closely with internal teams, including sales, technical support, and procurement, to deliver seamless service to clients. 
  7. Documentation: Maintain detailed records of client interactions, quotes provided, and transactions in the company's CRM system.
  8. Customer Service Excellence: Resolve client issues and concerns effectively, escalating to appropriate departments when necessary.
  9. Market Awareness: Stay informed about industry trends, competitor offerings, and federal procurement changes that may impact existing contracts or client needs.
  10. Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values.
Job Qualifications/Requirements
  1. High School diploma or equivalent is required; some college coursework or a 2-year degree is preferred. 
  2. Prior experience in a customer service, administrative, or sales-related role is preferred but not required.
  3. Strong customer service skill with a proven ability to build and maintain relationships.
  4. Strong communication and interpersonal skills.
  5. Excellent organizational skills and attention to detail.
  6. Proficiency in ERP, CRM tools, and Microsoft Office Suite.
  7. Ability to work collaboratively with team members at all levels to support sales objectives.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*